REFUND POLICY

We at Lumeen Edu Services assist students in the admission process for their chosen courses at their preferred universities. We offer free guidance to help students make informed decisions about their chosen courses and universities. Nevertheless, situations may arise that prompt students to cancel their university admissions and seek refunds.

Our company disclaims responsibility in the following instances:

Payment Delays:

Our Company, Lumen Edu Services, operates solely as consultancy services and does not directly engage in payment processing. Therefore, in case of payment delay resulting in deductions from the student’s account, Lumen Edu Services bears no responsibility for such circumstances. For any further issues related to payments, students are advised to make contact with their respective banks or any payment application companies (PayTM, Google Pay, etc)

Payment Fraud:

In cases of fraudulent transactions during payment, our company is not liable. Students should contact their respective banks to block or cancel the transaction.

After thorough communication with our senior consultants, who provide clarification on admission-related queries, it is expected that students make informed decisions. 

In the event a student wishes to withdraw admission from a specific course after making a payment to our company Lumeen Edu Services, a refund is possible within 15 working days. However, a deduction of INR 1000 will apply. No refunds will be processed beyond 15 working days.

To be eligible for a refund, the student seeking reimbursement must apply within 15 working days. This application should include personal details and evidence of the transaction status for the amount sent to the university.